Refund policy

Refund & Exchange Policy

Last Updated: August 2026

At LuxWears, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing an order.

Returns & Exchanges

We do not offer refunds on products purchased through our store.

We only offer an exchange if:

  • You received the incorrect item.
  • The item is faulty or not functioning upon delivery.
  • The error was made by LuxWears.

All exchange requests must be submitted within 7 days of receiving your order.

To request an exchange, email sales@luxwears.co.za with:

  • Your order number
  • A detailed description of the issue
  • Clear photos or videos showing the problem

Our team will review your request before approving an exchange.

Items Not Eligible for Exchange

We cannot accept exchanges for:

  • Items damaged after delivery
  • Physical damage caused by misuse, dropping, liquid damage, or negligence
  • Normal wear and tear
  • Products damaged during installation or setup by the customer
  • Change of mind
  • Incorrect purchases made by the customer

Physical Damage

Once your order has been successfully delivered, you become responsible for the product.

If a device is dropped, cracked, bent, exposed to water, tampered with, or otherwise physically damaged after delivery:

  • No refund will be issued.
  • No free replacement will be provided.
  • The customer will be responsible for all repair costs.
  • The customer will also be responsible for all courier fees associated with repairs or returns.

LuxWears is not liable for damage caused after successful delivery.

Faulty Products

If your product arrives faulty or is not functioning correctly upon arrival, please contact us within 7 days.

If the fault is confirmed to have existed before delivery, LuxWears will arrange an exchange at no additional cost.

Exchange Shipping

Where an exchange is approved due to an error by LuxWears:

  • We will cover the return courier costs.
  • We will ship the replacement item at no additional charge.

If testing confirms that the product is fully functional and no fault exists, the customer may be responsible for the return shipping costs.

Contact

For all exchange enquiries:

Email: sales@luxwears.co.za